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Career · Résumé

Blake Taylor

AI Product Builder · Customer Experience AI · Trust & Safety

Blake Taylor, founder of Koinophobia Labs
BASE · CHICAGO, ILLANE · CUSTOMER EXPERIENCE AISTATUS · OPEN TO WORK

AI product builder and systems operator with experience shipping customer-facing AI products, workflow automations, guardrail systems, and production web and iOS tools. Founder of Koinophobia Labs, with a professional background in high-volume customer operations at DraftKings and a B.A. in Global Management. Strongest at translating real customer friction into structured products, approval workflows, escalation systems, and tested user experiences.

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Proof of work

Experience

Founder & Product Builder — Koinophobia Labs

Chicago, IL · 2025 – Present

  • Built and operate an independent AI product studio; designed and shipped four AI-powered products and their supporting web systems.
  • Own product strategy, roadmap planning, testing, documentation, deployment, and release cycles end to end.
  • Build AI workflows around human-in-the-loop approval gates rather than uncontrolled automation, with swappable Claude and OpenAI model adapters for generation and utility tasks.
  • Built operational dashboards, CRM workflows, lead intake, payments infrastructure, and internal tooling.
  • Run structured QA, adversarial testing, and production verification across web and iOS — including an 80-prompt adversarial evaluation with zero hard guardrail violations and 50+ documented development and iteration cycles.
  • Authored a Responsible Gaming community framework (CLEAR model) with escalation paths.

Associate Sportsbook Writer — DraftKings

Chicago, IL · 2023 – July 2026

  • Operated in a high-volume retail environment serving hundreds of daily customers; served as a primary contact for complex product inquiries.
  • Managed live product questions, customer escalations, account and transaction concerns, and real-time problem resolution under pressure.
  • Translated product rules, policies, promotions, and operational procedures into clear customer guidance.
  • Balanced speed, accuracy, compliance, and customer experience in a regulated environment, recognizing situations requiring escalation and routing them through the appropriate support or responsible-gaming process.
  • Developed firsthand understanding of customer friction, product confusion, trust, and escalation design — experience now applied to AI product and workflow development.

Shipped

Selected shipped work

AI PRODUCT

Trendi

iOS creator execution product that turns rough ideas into recordable content. SwiftUI; shipped through TestFlight.

koinophobia.dev/trendi
SPORTS GAME

You Know Ball

Sports-debate game with deterministic gameplay, guardrails, scoring, and shareable outcomes; TestFlight + live web MVP.

you-know-ball-orpin.vercel.app
PRODUCTION

Koinophobia Labs systems

Public product site with revenue audit, lead intake, CRM, outreach, Stripe infrastructure, and deploy workflows.

koinophobialabs.com

Credentials

Education

B.A., Global Management — Earlham College

2024

Stack

Skills

AI & Product
AI Product DevelopmentPrompt & System DesignLLM EvaluationAdversarial TestingGuardrail DesignHuman-in-the-Loop WorkflowsProduct StrategyProduct QARelease Verification
Technical
Next.jsTypeScriptSwiftUIREST APIsOpenAI & Anthropic IntegrationsGit & GitHubVercelRailwayStripe IntegrationCRM & Workflow Automation
Operations & CX
Customer ExperienceProduct SupportEscalation ManagementResponsible GamingTrust & SafetyProcess ImprovementDocumentationCommunity Operations